I was very pleased with the entire experience - from their ability to get Callie's files from previous vets, to the actual appointment, to the follow-up communication. The waiting room atmosphere was great, and I really appreciated that it caters to both cat needs (with the Feliway towels) and the human needs (coffee, tea, snacks). Dr. Sloan was very thorough and informative, and she called with the results of Callie's blood work exactly when she said she would. It also didn't hurt that everyone complimented Callie the whole time (I loved the personal note on the postcard I later received in the mail)! Plus, the hours are accommodating to anyone who works a standard 9-5 job. We will definitely be back!